Parts and systems under the hood of your car will eventually wear out. For example, your alternator may die, your transmission will start to change tough, and your engine can begin to fail. When your car needs repairs or replacement parts, it is tempting to drive to the dealership. After all, they are the experts. The problem is that the service department at the dealership rarely has the best interests of their clients in mind. For them, the priority is profit.

Then you will learn how to maintenance, repairs and spare parts at the dealership are part of a benefit system that contributes significantly to the baseline. I will explain the role of "front man" (or, consultant services) and describe the process by which he or she upsells customers. Also take a look at some of the work they recommend that may be unnecessary.

Beware of the seller to order

When you drive to the maintenance workshop, the first person to welcome you is the one who writes the entries. Her uniform may look similar to those used by mechanics, but this person does not work on vehicles. His (or her) job is to sell.

If there is something wrong with your car, the ticket writer listen to his description of the problem. We will also be thinking about other work that may be recommended, while the car is in the store. If you are visiting the dealership for scheduled maintenance (eg oil change), begin to suggest a specific job is "recommended dealer."

The problem is that the dealer "recommended" mileage intervals are lower (much lower) than those suggested in the manual. For example, the manual might recommend changing the spark plugs every 50,000 miles, the dealer would suggest be changed every 25,000 km.

This happens with a number of maintenance items. The reason for the push service professional is because they earn a commission for the work.

The Upsell

Suppose you visit the dealer for your transmission fluid changed. Most dealerships have a process that begins with asking how many miles are on your odometer. Whatever that number happens to be (ie, 18,000, 37,000, etc), the writer card will have a list of "dealer recommended" service. This is the increase sales.

For example, suppose your odometer reads 37,000. You can expect the service professional to recommend specific items to be done before reaching 40,000. These articles rarely involve major repairs, such as setting a safety valve. Instead, focus on services such as oil changes, transmission fluid changes, filters, brakes and employment. Dealer margins are much wider on these services.

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